FAQ: SuperStraps: Protect & relieve your back and neck
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What if there’s a problem with my pledge?

If there’s a problem with your order, never fear! We’re always here to help you out. :) If you have any issues, just send us a note at rikka@superstraps.com or send a message through Kickstarter.

Last updated: September 14, 2019 18:19

Don't see your question?

Send us a message, or shoot us an email at rikka@superstraps.com.

Last updated: September 14, 2019 18:19

When will I receive my reward?

Our goal is to start shipping SuperStraps this October. We'll be working super hard to finish production and get you your reward as soon as possible! To date we’ve delivered over 30,000 Kickstarter rewards on time.

Last updated: July 26, 2018 20:04

How does SuperStraps work?

SuperStraps acts as a super muscle that hoists your load and stops you from slumping. When you carry your backpack with SuperStraps, the weight of your bag is distributed more evenly, with pressure points taken off of your back, neck and shoulders.

So with SuperStraps, you can wear your backpack comfortably and with great posture, all day long. :)

Last updated: July 26, 2018 20:04

Will SuperStraps fit my backpack?

SuperStraps comes in one size and has a nearly universal fit. It is 2” wide (the most common backpack strap size) and fits most backpack straps that are 1 to 3” wide. It’s recommended for everyday backpacks, ideally hauling 7-21 pounds.

Last updated: July 26, 2018 20:05

Can I return SuperStraps?

While all of our products are guaranteed for life, unfortunately, we don’t accept returns or refunds on Kickstarter pledges. SuperStraps is considered a reward, instead of a traditional purchase, and the pledge you make is what allows our business to create tooling, order supplies, continue designing and bringing SuperStraps to life! We are so, so grateful for your support, so we send the reward as a token of appreciation.

Last updated: July 26, 2018 20:08

What will be the retail price of SuperStraps?

We’re estimating that SuperStraps will retail for $75.00. By pre-ordering your SuperStraps now, you'll get a super discount off the estimated retail price... an amazing 35+% off!

Last updated: July 26, 2018 20:05

Which shipping carrier will you use?

In our past campaigns, we have shipped product to over 105 countries. We optimize our couriers and shipping routes after we have collected the information from your shipping survey. Unfortunately that means we don’t have specifics to share right now.

Last updated: July 26, 2018 20:06

How do customs/ duties work?

Customs, VAT and other taxes are not included in our rewards, since they are different for each country and we are shipping worldwide. This means it is up to our international backers to pay these duties and taxes on delivery.

If you need some help calculating duties, check out this great tool: https://www.simplyduty.com/import-calculator/

Canada has very specific import laws, so anything over $25 CAD will be subject to duties and taxes. All of our prices are in US dollars, so remember to convert to the correct currency when calculating.

If you want to do the clearance yourself, you can go to one of the CBSA offices below and save some serious dollars: http://www.cbsa-asfc.gc.ca/do-rb/services/lvs-efv-eng.html

Last updated: July 26, 2018 20:08

Is there a warranty?

You bet — SuperStraps comes with a 10 year warranty! If we can't fix or repair a manufacture defect, we will replace the product, no questions asked.

Last updated: July 26, 2018 20:08

How much weight does SuperStraps support?

SuperStraps works best on loads from 7-21 pounds. It will still help relieve weight and pressure on heavier backpacks, and under 7 pounds it is more of a fashion statement — a super cool one!

Last updated: July 26, 2018 20:05

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: October 2018

We are still on track to begin shipping SuperStraps by the end of October! We may be doing it in Halloween costumes, but busting our hump to get this project out right on time. :)

Last Updated At: 07/26/18
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://superstraps.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at: https://superstraps.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://superstraps.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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